I enjoy the morning workshop in every Wednesday. The members of FAJ (Facilitators Association of Japan) are voluntarily proceeding 30minutes facilitation in English. The rules are 1) Facilitator is rotated every time. 2) Theme is from English study book called English Hanon. 3) Each participant must study 2 units of this book before. 4) Documents and speech are all in English. Last month when I tried this facilitation for the first time, I planned 2 facilitation methods such as individual writing and silent movement, but it was too much in 30 minutes, so I could not finish what I planned in the meeting. Last week’s facilitator was OK San, who has more than 17 years of facilitation experience. His program consisted of 4 phases; check in, 2 sets of teaching material’s practice (1 for 1 unit), check out. He managed the meeting time appropriately. He knew the balance of time and content from his experience. I noticed the importance of output practice based on practical experience. His program is focused on the practice of the book. Some of the members are beginners for English conversation, so the combination of practice and review is well balanced. The second thing I learned is that content itself should be considered customer satisfaction. That is what I have learned.